© 2018 By Relax on the Run Mobile Spa

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POLICIES & FAQ'S

Payments and Booking Policy

  • We accept Cash, Visa, Mastercard, American Express, Interac, Email-transfer, and on occasion cheque.

  • Our preferred method of payment is Email-transfer made immediately after or prior to services performed.

 

Travel Fee Policy

  • We do not have travel fees if services are within Port Alberni.

  • A $15 travel fee applies to Sproat Lake and area.

  • A $20 travel fee applies to Coombs and Qualicum Beach.

  • A $30 travel fee applies to Parksville, Bowser, and Lantzville.

 

Minimum Fees

  • For Individual services our minimum is a 45 Minute booking within Port Alberni; 1 Hour booking for Sproat Lake and area; 1.5 Hour booking for Coombs, Qualicum Beach, Parksville, Bowser and Lantzville.

 

Gratuities

  • We hope that you are happy with any and all services that you receive from me. Please feel free to show your gratification in the form of a gratuity of your choosing.

 

Cancellation Policy

  • Due to my effort in ensuring that you have the best service available each time that you book an appointment with me , I require 24 hours notice for any cancellations, barring emergencies and illness.

  • If a cancellation occurs within a 24 hour time frame, a loss is incurred to me in the form of missed booking opportunities, travel expenses, etc.

  • We understand that emergencies happen, please contact me immediately to reschedule an appointment to avoid cancellation fees.

 

Less than 24 hour cancellation notice

  • a charge of 100% for mobile services

  • a charge of $30 for clinic services

  • payable by email transfer, paypal, credit card

 

FAQ'S

What forms of payment do you accept?

  • We accept credit card and debit transactions through square; and paypal through the receipts that we email to you. We also accept cash and email-transfer. Occasionally cheques are accepted.

 

What is the preferred method of payment?

 

How should I make an email-transfer?

  • Send email-transfers to relaxontherun@zoho.com.

  • Question: What was it for?

  • Answer: (The main service you received) Ie: massage

  • NOTE: I have auto deposit, so a question is not normally needed

 

Are gratuities included in the cost of services?

  • Gratuities are not included in cost of services. A gratuity is greatly appreciated.

 

Are taxes included in the cost of services?

  • 5% GST is included in the cost of services.

How do we receive a receipt?

  • Receipts are sent to your email address. Receipts can also be printed prior to your appointment.

 

What age are participants allowed to take part in services?

  • Participants are required to be 12 years old or older. Exceptions can be made with parent or legal guardian's permission and a minor disclaimer signed by parent or legal guardian.

 

How much space is needed to complete services?

  • A massage table needs approximately 8'x7' space.

  • A massage chair takes up very little room and can be placed in a corner.