Relax on the Run
​Mobile Spa

Policy

Cancellation Policy


Due to our effort in ensuring that you have the best services and professionals available each time that you book an appointment with us, we require 72 hours notice for any cancellations.


If a cancellation occurs within a 72 hour time frame, a loss is incurred to us in the form of missed booking opportunities, travel expenses, etc. 


We understand that emergencies happen, please contact us immediately to reschedule an appointment to avoid cancellation fees.


Less than 72 hour cancellation notice

- a charge of 50% of total services booked

-payable by email transfer


Same Day Cancellation or Forgotten Appointments

-a charge of 100% of the total services booked

-payable by email transfer

Disclaimer


The treatments offered by Relax on the Run Mobile Spa  are given by professional and certified massage and spa practitioners. It is for the purpose of promoting and maintaining health and vitality. These techniques and products are not intended to replace medical diagnosis or treatment. 


Please inform your practitioner of any medical or health conditions prior to any treatments. All first time clients are required to fill out a disclaimer. Children under age 18 are required to have disclaimers filled out by their parents/guardians.


Relax on the Run Mobile Spa and it's practitioners are not responsible for any lost, damaged, or stolen property.


Relax on the Run Mobile Spa and it's practitioners will not tolerate any form of abuse, illicit or sexual remarks or advances made by anyone participating in or around the services. If this occurs the services will stop immediately and full payment for all services booked will be required immediately.

Payments and Booking Policy


We accept Cash, Visa, Mastercard, American Express, and Email-transfer. 

Our preferred method of payment is Email-transfer made immediately after or prior to services performed.


Travel Fee Policy


We do not have travel fees if services are within Port Alberni.


If outside of these service areas a $10 fee applies to travel to Sproat Lake and area.

A $15 travel fee applies to Coombs and Parksville.

A $20 travel fee applies to Bowser and Lantzville.


Minimum Fees


For Individual services our minimum is a one hour call-out. 


Gratuities


We hope that you are happy with any and all services that you receive from us. Please feel free to show your gratification in the form of a gratuity of your choosing.