Relax on the Run
​Mobile Spa

FAQ's

What forms of payment do you accept?

We accept credit card transactions through square and paypal through the receipts that we email to you. We also accept cash and email-transfer.


What is the preferred method of payment?

We prefer email-transfer sent to relaxontherun@zoho.com.


How should I make an email-transfer?

Send email-transfers to relaxontherun@zoho.com.

Question: What was it for?

Answer: (The main service you received)

Ie: massage


Are gratuities included in the cost of services?

Gratuities are not included in cost of services. A gratuity is greatly appreciated.


Are taxes included in the cost of services?

Taxes are included in the cost of services.


How do we receive a receipt? 

Receipts are sent to your email address. Receipts can also be printed prior to your appointment.


What areas do you travel to?

We travel within Port Alberni with no travel fees

​$10 travel fee applies to Sproat Lake and surrounding area.

$15 travel fee applies to Coombs and Parksville. 

$20 travel fee applies to Bowser and Lantzville.


What age are participants allowed to take part in services?

Participants are required to be 12 years old or older. Exceptions can be made with parent or legal guardian's permission and a minor disclaimer signed by parent or legal guardian. 


How much space is needed to complete services?

A massage table needs approximately 8'x7' space. A massage chair takes up very little room and can be placed in a corner. Hair and Makeup can be done sitting in a chair.


Do you give services to male clients?

First time male clients must have a female present or have a referral from a regular client of Relax on the Run Mobile Spa. This is to ensure the safety of our staff. We apologize for any inconvenience this may cause.